Refund policy
Azlve (azlve.com)
Last updated: [28-01-2026]
At Azlve, we aim to provide quality products and a smooth shopping experience. If there is an issue with your order, we offer exchange or refund within 7 days of delivery under the conditions below.
1) Eligibility (7 Days)
- You may request a return/exchange/refund within 7 days of delivery if:
- You received a wrong item, damaged item, or an item with a verified manufacturing defect, and
- The product is returned in original condition, with all accessories, packaging, and proof of purchase.
Note: We may request photos/videos (and if available, an unboxing video) to verify the issue before approval.
2) Non-Eligible Cases
- We do not accept returns/exchanges/refunds for:
- Change of mind / personal preference after delivery (unless approved case-by-case)
- Damage due to misuse, drops, water exposure, voltage/charging issues, unauthorized repair, or improper handling
- Normal wear and tear
- Items with missing packaging, accessories, or parts
- Clearance/discounted items (unless wrong/damaged/defective upon arrival)
- Hygiene-sensitive items (where applicable) if opened/used
3) How to Request (Within 7 Days)
Contact us within 7 days:
- Email: azlvetech@gmail.com
- WhatsApp: +923160454802
Please share:
- Order number
- Product name
- Clear photos/videos showing the issue
4) Return Process
- Our team will review your request and confirm eligibility.
- If approved, we will share return instructions.
- After we receive and inspect the item, we will proceed with exchange or refund.
5) Shipping Costs
- If the issue is confirmed as wrong/damaged/defective, we will support you with the process and may cover/adjust return shipping case-by-case.
- If the return is requested for a non-verified reason, shipping charges may apply.
6) Refund Method & Timeline
If a refund is approved:
- Refunds are processed within 5–10 business days after inspection and approval.
- Online payments: refunded to the original payment method where possible.
- Cash on Delivery (COD): refunded via bank transfer / Easypaisa / JazzCash (details required).
7) Contact
For any return/exchange/refund questions:
